Responsible gaming and support
This page is available without age confirmation so that help information is never placed behind a barrier. If gambling is causing concern for you or someone you know, confidential support is available in New Zealand.
Call 0800 654 655 for free, confidential support in New Zealand.
Text supportText 8006 for confidential help and information.
Safer Gambling Aotearoa ↗Information, self-check tools and links to local support services.
When to seek support
Gambling harm does not depend on a particular amount of money or frequency. Concern may be appropriate when gambling affects finances, sleep, relationships, work, study or emotional wellbeing; when it is concealed; when money needed for essentials is used; or when attempts to reduce or stop do not last. Family and friends can also seek guidance.
Support services can help people understand options without judgment. You do not need to wait for a crisis or identify yourself as having an addiction before making contact.
Age restriction
This publication is intended for readers aged 18 and over. The age gate is an editorial safeguard, not an age-verification service and not a substitute for supervision of a young person’s internet use. The responsible-gaming page deliberately remains accessible to everyone.
Information for industry readers
Responsible gaming is an operating discipline that connects product design, staff capability, governance, measurement and customer support. Effective programmes should make safeguards easy to find, allow customers to set meaningful limits, honour exclusions, identify credible indicators of risk and support proportionate human intervention.
Measures should be evaluated for outcomes, not simply presence. A limit tool that customers cannot find, a message they cannot understand or an alert no one owns does not provide reliable protection. Operators and suppliers should test safeguards through normal, exception and degraded journeys.
Emergency support
If there is immediate danger or risk to life in New Zealand, call 111. If the concern is financial hardship, relationship safety or mental health, the Gambling Helpline can help identify appropriate specialist support.
Source and review
New Zealand contact details on this page are consistent with information published by the Department of Internal Affairs. They were last checked on 21 August 2026. Service availability and contact methods can change; the official DIA player information page is the authoritative reference.